Refund policy

1. 30-day returns

You can return unused items within 30 days of delivery for a full refund, for any reason. If your order arrived in more than one shipment, the 30 days start when you receive the last package.

2. How to start a return

Email info@mysa-miami.com with:

  • Your order number
  • The items you're returning
  • The reason for the return (optional, but it helps us improve)

We'll reply within 1 business day to confirm your return and send instructions.

3. Return address

Mysa Miami — Returns
85-27 250th St
Jamaica, NY 11426
United States

Please use a trackable shipping service and keep your receipt until your refund is complete. We can't be responsible for untracked returns that are lost in transit.

4. Return deadline

Your return must be shipped within 30 days of delivery. We go by the date the carrier receives your package.

5. Return shipping costs

You pay the carrier's charge for return shipping; we don't deduct any return fee from your refund. We cover return shipping and send you a prepaid return label when:

  • The item is defective or not as described
  • The item was damaged in shipping
  • You received the wrong item
  • The return is due to a mistake on our part

6. Condition of returned items

Items must be returned:

  • Unused, unworn, and unwashed
  • With original tags still attached
  • Complete with all accessories and original packaging, if you still have it
  • Without stains, odors, makeup, or signs of wear

If an item comes back used or damaged, we may give a partial refund or send it back to you. We'll always explain the reason in writing. We don't charge restocking fees.

7. Refunds

Once we receive and inspect your return, we'll email you to confirm. We issue your refund within 5 business days of receiving the item.

Refunds go back to your original payment method at no cost to you. How long it takes to appear depends on your bank or card issuer, usually 3–10 business days.

8. Exchanges

We don't offer direct exchanges. For a different size or color, return the item and place a new order. It's the fastest way to get what you want.

9. Final sale items

We don't have any final sale items. Every clothing item we sell can be returned under this policy.

10. Defective items

If an item arrives defective or develops a manufacturing defect, email info@mysa-miami.com with your order number and photos of the problem. We'll repair it, replace it, or refund you in full at no cost to you.

This policy doesn't limit any rights you have under applicable consumer protection laws.

11. Contact us

Daily Healthy B.V., trading as Mysa Miami
Registered office: Parelmoervlinder 33, 7534 MB Enschede, Netherlands
U.S. shipping and returns address: 85-27 250th St, Jamaica, NY 11426, United States
Email: info@mysa-miami.com · Phone: +1 864 453-9095 (Monday–Friday, 9:00 AM–5:00 PM ET)